FAQ
Below are the most frequently asked questions and answers concerning tickets and the Zeehavendagen event. If the answer to your question is not listed, please consult one of the options at the bottom of this page.
Zeehavendagen Amsterdam offers a unique behind-the-scenes look at the port and port business in the North Sea Canal area from June 13 to 15. Fixed part in the program are: guided tours, port tours, open ships, demonstrations on the water, music and entertainment.
The havenfestival at the Kop van Java (Java Island) is free to attend on June 14 and 15. There is plenty to do here for young and old: demonstration tours, open ships, infotainment such as the Hydrogen Inspirience, entertainment and music. On the festival page you can see what's on offer.
For guided tours, book a zero (free) ticket on our website. Whether a particular activity is free you can see while booking an activity or you can select on the ticket page with the filter free.
At the havenfestival on June 14 and 15, you will find various activities for young and old. So as a family, it is possible to experience the port up close. A tour at a company or a fast cruise is not suitable for all ages. Check the age restrictions per activity for this.
The address details of the venue you booked a ticket for are listed on the booking page. Most venues have plenty of parking spaces or are accessible by public transport. Please note that some port venues are not well connected to public transport. Check the route well in advance to avoid surprises.
Tickets can be booked here on the Zeehavendagen Amsterdam website. It is not possible to book tickets at the venue itself.
We do not take back paid tickets. Want to rebook your tickets? Contact our service desk at tickets@zeehavendagenamsterdam.nl and we will be happy to look into it with you!
To be safe, always take your passport, ID or driver's license with you when you go on a field trip to a company. At some companies, you cannot enter the premises without a valid ID. This is due to the strict security requirements that apply in the port area.
There is no need to print your tickets. You can just show them on your smartphone at the entrance and have them scanned. Just as easy and it saves a lot of paper! When scanning, make sure your screen brightness is at maximum.
There are several reasons why you cannot select tickets:
- The location is closed.
- The tickets are sold out. This location works with a maximum number of tickets, so it is possible that the desired time slot is no longer available. The system will always inform you of the current availability. It is not possible to be put on a waiting list.
- The tickets are not yet available for order. We advise you to keep an eye on the ticket website.
First check if your confirmation ended up in the spam folder, junk mail or in another email folder. Tip search for "do-not-reply@palisis.com" or "Zeehavendagen Amsterdam" in your e-mail. If the email with the tickets cannot be found, please contact us via the communication channels at the bottom of this page or mail to tickets@zeehavendagenamsterdam.nl.
We ask that you report on your ticket before the start of your chosen time slot. If you are unexpectedly unable to make the time slot, please contact us by emailing tickets@zeehavendagenamsterdam.nl
On the harbor festival grounds (Kop van Java) is Bar Java where you can order food and drinks.
For security reasons, companies must register all tour visitors before they are allowed to enter the site.
For as many Seaport Days activities as possible, we indicate whether they can be visited if you have difficulty walking. Ships are unfortunately less visitable.
The Havenfestival at the Head of Java is free to attend, as are all activities on the island.
During Seaport Days, you can contact the info and ticket desk with questions about the availability of tours and cruises. You then book tickets yourself via your mobile phone.
The festival grounds at the Kop van Java (Java Island) will be open from 10 a.m. to 6 p.m. on June 14 and 15.